Patricia wants to be the best in her job at TOPdesk

At TOPdesk, they believe it's important to make a difference for Delft. That's why they collaborate with Werkse! To give people who struggle to find work a chance. That's how Patricia Ricks started at the reception desk. It took some getting used to, but now she enjoys her varied work.

TOPdesk helps people do work they enjoy and excel at. The software company creates various solutions for businesses. This software is designed with the help of its own experts. The Delft-based company works closely with Werkse!Maryse is the Facility Manager at TOPdesk and Patricia does support and reception work.

Maryse explains that social entrepreneurship aligns well with TOPdesk's approach to society. "Besides being commercially successful, TOPdesk believes it's important to give back to Delft, where its headquarters are located. This means not only focusing on sustainability but also volunteering and helping people who have difficulty finding work."

Everyone gets their own job coach
The collaboration with Werkse! is going very well, says Maryse. “TOPdesk has a permanent contact person at Werkse!. As soon as a new employee is needed, we will post the vacancy at Werkse! and they will then help you find a suitable candidate”. Anyone who Werkse! comes, gets their own job coach. Depending on the situation, there is regular contact. If there are questions about subsidies or what an investment does for people and the neighborhood, TOPdesk can always contact the contact person. Maryse: "I am pleasantly surprised at how well the candidates fit within our company. We almost always find a suitable candidate through Werkse! someone who fits in well with our corporate culture and our work”.

TOPdesk believes it's important for employees to stay healthy and fit. Vitality and well-being are high priorities. Colleagues receive a budget for exercise, and significant efforts are made to ensure employee comfort, including providing comfortable chairs and workstations. Employees are also well cared for during illness, ensuring they can return to work when they recover.

TOPdesk employees are actively involved in corporate social responsibility. The company organizes various volunteer projects that everyone can participate in. For example, employees teach at a primary school, go for walks with seniors in Delft, or provide job application training. In this way, they directly contribute to society. Maryse explains: "We want a work environment where everyone can be themselves and feel comfortable. This creates a pleasant atmosphere for everyone and a strong company culture."

Contact with people
Patricia says it was a bit nerve-wracking at first, starting at TOPdesk. "But it went well once I got to know my colleagues. The best part of my job is the interaction with visitors and colleagues." She works in the team that provides a warm welcome to visitors and also performs a wide variety of other tasks. She manages the reception desk and the phone, prepares materials for colleagues, takes orders, and keeps the coffee machines and dishwashers stocked in the pantries. "The variety in my work keeps it challenging and interesting."

At work, Patricia receives support through one-on-one meetings with Maryse. She can discuss anything and receives advice on how to handle situations. Since working at TOPdesk, she feels she's grown a lot. This is her first job at a reception desk, so many things were new to her. "But I've gotten better at interacting with people, handling administrative tasks on the computer, and using computer programs like Word. I also took a Hospitality course, which allows me to do my job even better."

Self confidence
Patricia wants to continue developing and becoming the best at her job. Finding work and earning her own salary are very important to her. Having her own salary gives her self-confidence and independence. With the support of Werkse! and the guidance at TOPdesk, Patricia feels supported and motivated to continue growing in her career.